Last Updated: 28 October 2023
At Jeeva Collections, we strive to provide you with the highest quality clothing and a seamless shopping experience. We understand that there may be instances where you receive a defective item, and we want to address this concern through our return policy. Please read the following policy carefully before making a return request:
1. Eligibility for Returns
1.1. We accept returns for defective items only. To be eligible for a return, the item must have a manufacturing defect or be significantly different from what was ordered.
2. Return Request Procedure
2.1. To initiate a return, you must contact our customer support team within 3 days of receiving the product.
2.2. When contacting us, you must provide the following information:
- Your order number
- A description of the defect
- A clear video of the unboxing process, showing the condition of the item when opened
2.3. Our customer support team will assess your request and provide instructions for the return process, if approved.
3. Return Conditions
3.1. Items eligible for return must be in the original packaging, including all tags and accessories.
3.2. Any item that shows signs of wear, damage, alteration, or improper handling will not be eligible for a return.
4. Return Shipping
4.1. We will provide instructions on how to return the item, including the return address. Return shipping costs are the responsibility of the customer.
5. Inspection and Refund
5.1. Once we receive the returned item, it will be inspected to confirm the defect or discrepancy.
5.2. If the item is found to be eligible for a return, we will offer the following options:
- Exchange for a replacement item of the same model, if available.
- A refund to the original payment method.
6. Refund Processing Time
6.1. Refunds, if applicable, will be processed within 3 business days after the inspection and approval of the return.
7. Contact Information
7.1. If you have any questions or need assistance with your return, please contact our customer support team at +91-9549420377
8. Changes to the Return Policy
8.1. We reserve the right to make changes to our return policy at any time. Please check our website for the most up-to-date information.